F.A.Q.

How does Workshop Matteo ship?

We usually shaip within 2-7 business days via UPS.
CORONA-VIRUS UPDATE: ALL ORDERS WILL BE SHIPPED IN BETWEEN 14-21 DAYS UNTIL A FURTHER NOTICE.

What methods of payment does Workshop Matteo accept?

We accept all major credit cards, including Visa, Mastercard, AMEX, Discover. We also accept PayPal payments and Apple Pay.

How long does it typically take to receive an order?

Your parcel is usually delivered within 1 to 3 working days after dispatch. However, shipping may take longer than 3 days depending on national customs regulations. Workshop Matteo is not responsible for any delays due to these procedures.

Do your prices include taxes?

All prices are VAT included. However, customs duty payments are not covered. When you order, you will be responsible for paying import duties.

What is your refund policy?

Workshop Matteo will refund merchandise within 30 days of receipt, provided that the product is still in its original packaging and there are no signs of use or misuse. Eligible returns must be sent via registered mail. We will refund you the amount you paid for the order, minus shipping and packaging.

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